Terms:

We want you to be happy with the products you order from us so If you are not satisfied with any product simply contact us within 7 days of receiving your goods to arrange the return of the product .

Returns Policy

The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt.

Damaged goods must be returned within 14 days of receipt.

Accidental damage, neglect or misuse of items will not be acceptable for return.

Incorrectly ordered products cannot be returned if the box and/or seal has been opened.

The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.

Refunds will be made by the same method of payment.

Orders can be made on line or my telephone. For online orders you will be contacted to confirm your order. 

Payment can be made by Credit card, Cheque, or Paypal e-payment

Warranty

• All new equipment carry a 12 months parts and labour warranty. Reconditioned models come with 6 months parts only. Most include an on site visit but some (smaller models) come with a back to base warranty.

• Please note in the case of commercial machines you are not covered by hard water/ lime damage. We advise that you always fit a water softener even when the water test confirms a low mineral content.

You can extend the life of your machine significantly by investing in one of our service programmes see  Service  for more information

Blue Star Coffee Company customers are entitled to FREE phone support Mon - Fri 9:00 - 5:00 and discounts on service according to annual spend and account status.